Welcome to ManageEngine, your trusted partner in network and server infrastructure management. Our comprehensive OpManager solution helps you monitor, manage, and optimize your IT environment with ease and precision, ensuring maximum uptime and performance for your business needs.
Welcome to the cookie usage policy of ManageEngine. This policy sets out in detail how we use cookies and similar tracking technologies to enhance your experience on our landing page and across our online services. Our commitment is to ensure transparency and clarity regarding which cookies are being used, for what purposes they are set, and how your information is handled in compliance with the applicable requirements regarding privacy and data protection. We value your trust and strive to provide you with the highest standard of information security by ensuring that every cookie used is carefully managed in line with the valid laws and recommendations. This document outlines the categories of cookies, retention periods, the security measures in place, and the rights you have regarding the data that is collected through these cookies.
In connection with the requirements imposed by laws such as the California Consumer Privacy Act (CCPA), as well as other recognized frameworks in North America, our cookie usage approach is designed to be both transparent and flexible. We are committed to following all best practices in privacy regulations and data protection to ensure that you have control over your information while still benefiting from a personalized and secure online experience.
Definitions and Terminology
In this policy, the term “cookie” refers to any small piece of data that is stored on your device when you browse or interact with our landing page. Cookies are designed to help us remember your preferences and actions over time. The term “tracking technologies” is used to describe similar technologies such as web beacons, pixel tags, and other mechanisms utilized in gathering and storing information as you navigate our site.
The words “we,” “us,” and “our” denote the management and operators of ManageEngine, while “user” or “you” refers to every visitor accessing the website. Whenever applicable, relevant legislation such as the CCPA is referred to throughout this document to ensure complete compliance and to aid in understanding your rights under the law.
Categories of Cookies We Use
We use several different types of cookies on our website. Each category serves a specific function, and all cookies are implemented with the purpose of optimizing your browsing experience. Below you will find a comprehensive breakdown of the various categories:
- Essential Cookies: These are strictly necessary for the operation of our website. Without these cookies, you may not be able to access certain secured areas of the portal or complete transactions. They are set in response to actions made by you, such as setting privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies are used to gather statistical information on how visitors interact with our website. They allow us to aggregate data such as pages visited and time spent on the site, which in turn helps us improve performance and functionality. Such aggregated data is always anonymized to protect your privacy.
- Functionality Cookies: These cookies enable the website to remember choices you make (like your language or region preferences) so that we can provide enhanced, personalized features. They may also be used to remember changes you have made to text size, fonts, and other customizable parts of the website.
- Targeting and Advertising Cookies: These cookies track your browsing habits and are used to deliver advertisements that are relevant to your interests. Although these cookies are not always set directly by us, they are placed by trusted third-party partners whose interests are aligned in providing content that is both useful and appealing. They might be used to build profiles that are non-identifying and will be used exclusively for showing ads you are likely to be interested in.
- Social Media Cookies: Used to integrate social media platforms with our website features, these cookies enable you to share content easily across various platforms. They are also employed to track the performance and engagement of social media interactions related to our content.
Legal Basis for Cookie Usage and Compliance
Our use of cookies is based on clear legal grounds. We operate under the principle of transparency and user consent. In compliance with applicable laws, including the CCPA and other relevant privacy regulations that safeguard personal information, we ensure that:
- We provide clear notice that cookies are being used when you first visit the website.
- Consent is obtained prior to the storing of any non-essential cookies on your device. This consent mechanism respects your right to accept or decline additional tracking cookies as may be necessary.
- You have the right to revoke consent at any time. The interfaces we put in place allow you to modify your cookie preferences quickly and easily.
- We document all consents as well as any modifications in cookie settings to maintain transparency and ensure compliance with all data protection regulations.
Furthermore, we conduct periodic reviews of our cookie practices to ensure ongoing compliance with evolving legal standards and recommendations. If updates are made to these practices, this policy will be promptly reviewed and revised accordingly.
Data Collection, Usage, and Retention Practices
In the course of using cookies to personalize and improve your browsing experience, the collected data may include information such as your IP address, browser type, operating system, and time zone, along with other anonymous statistical data. This information is used for several purposes, which include:
- Enhancing and personalizing the content displayed on our website.
- Monitoring and analyzing performance and visitor interactions.
- Preventing fraud and ensuring security by identifying unusual behavior.
- Facilitating the operation of various interactive functions and ensuring that you see advertisements pertinent to your interests.
All personal data collected through cookies is handled with strict security measures. Our data security framework implements state-of-the-art encryption protocols and regularly scheduled data integrity audits to prevent unauthorized access. We store data only for the duration necessary to fulfill the purpose for which it was collected, after which it is securely deleted in accordance with established retention guidelines.
In addition, if you wish to exercise any rights over your data – such as requesting access, correction, or deletion – please note that these requests will be attended to in accordance with the requisite legal copies and formal processes. We are committed to ensuring that any such requests are resolved quickly and in full compliance with the applicable data protection requirements.
Security Measures and Protection Protocols
The protection of your information forms the cornerstone of our approach to data privacy. We have instituted a number of advanced security measures to protect your browser and device data collected via cookies. These measures include:
- Secure data transmission methods such as SSL/TLS protocols to ensure data is encrypted while in transit.
- Access controls that restrict the handling of collected information only to those employees and systems that genuinely require it.
- Automated monitoring systems that detect and alert in cases of unauthorized or suspicious activity on our networks.
- Regular penetration tests and security audits that help us identify and rectify vulnerabilities.
Any potential breach or incident related to data security is subject to an immediate and thorough internal investigation. This investigation is conducted in line with the applicable legal guidelines to assess the nature of the breach, its impact, and to notify the appropriate authorities when required.
Your Rights Regarding Cookies and Data Privacy
We acknowledge and respect your right to privacy. Under statutes such as the CCPA, you have a range of rights when it comes to your data. These rights include:
- The right to know which cookies and tracking technologies are being used on the website and the purposes behind them.
- The right to choose which cookies you want to enable or disable. Detailed instructions and preferences can be set within the cookie settings interface provided on our website.
- The right to request access to any personal data collected through cookies, and to request the correction or deletion of any inaccurate or unwanted data.
- The right to withdraw consent at any time. Should you choose to do so, please use the tools provided on our website to update your cookie settings, or contact our support team through the designated support channels.
We endeavor to respond to any inquiry or request regarding your data within a reasonable time frame as mandated by relevant privacy regulations. In cases where a request cannot be fully honored due to technical or legal constraints, we will provide a clear explanation including any available alternative measures.
Modifications and Updates to the Cookie Policy
Our cookie practices and policies are subject to continuous review and adjustments in response to changes in regulation, technological advancements, and our internal operational needs. ManageEngine reserves the right to update this cookie usage policy at any time, with significant changes being communicated prominently on the website.
All updates will reflect the latest improvements designed to further safeguard your privacy and enhance the compliance of our practices with current legal requirements. The updated policy will be marked effective from the date indicated by the macro 04.30.2025.
Third-Party Cookie Usage and Disclosure
In addition to the cookies placed by us directly, there may be instances where trusted third parties set cookies on our website. These cookies are generally used for purposes such as analytics, advertising, social media engagement, and similar functions. The information collected by these third parties is subject to their respective privacy policies, which are separate from this document.
However, it is important to note that we make every effort to only work with third parties who adhere to strict confidentiality and data protection measures. Before any data is shared, these external partners are required to implement adequate security standards and data handling procedures in line with the practices we follow internally.
How to Manage and Control Cookies
We empower you with the choice to manage your cookie preferences effectively. Most modern browsers allow you to control cookies directly from the browser settings. This includes the ability to delete existing cookies, block new ones from being set, or send a warning before a cookie is stored. Detailed instructions on how to configure these settings can be found in the help or settings section of your browser.
Additionally, our website provides a cookie control interface where you can easily opt-out or customize your settings for non-essential cookies. By adjusting these settings, you might experience a reduction in personalization or functionality, but your data will be more securely managed in accordance with your privacy preferences.
For users who are uncertain about which options to choose, we advise the most stringent setting available for third-party cookies. This decision aligns with our commitment to prioritize the safety and security of your information against unauthorized collection or tracking.
Conclusion and Contact Procedures
The management of cookies and the protection of your personal data are obligations we take seriously at ManageEngine. Our practices are continuously reviewed to ensure that all tracking, data collection, and retention processes align with the highest standards of privacy regulation as prescribed by applicable laws and recommendations.
If you have any questions or concerns about this cookie usage policy or if you require further clarification regarding the processing of your personal data, please make use of the various contact pathways provided on our website. The anonymity of your visit and the security of your information remain paramount to us.
Thank you for entrusting ManageEngine with your online experience. We pledge to continuously uphold your right to privacy while offering a responsive and personalized digital environment. The effective date of this policy is marked by 04.30.2025, and we encourage you to regularly review this document for any future updates.